FAQ
How does the Collagen Film work?
The Glowella Collagen Film is made of 99.86% hydrolyzed collagen that dissolves directly on your skin. Once applied, you spray 1–2 pumps of the Collagen Ampoule Mist onto the patch — it activates and melts into your skin, delivering collagen, hyaluronic acid, and active ingredients exactly where you need them most. No rinsing, no residue. Just visibly plumper, more hydrated skin.
What's the difference between the Film and the Mist?
They work as a duo. The Collagen Film is your targeted treatment — it dissolves on contact and delivers concentrated active ingredients deep into the skin. The Collagen Ampoule Mist activates the film and also works as a daily hydrating mist on its own. Together, they form a complete collagen ritual.
How do I use the Collagen Film?
- Cleanse and tone your face as usual.
- Apply the patch to your target area (forehead, cheeks, or eye/smile lines).
- Spray 1–2 pumps of the Collagen Ampoule Mist directly onto the patch.
- Wait for the film to fully dissolve (5–10 minutes).
- Gently massage in circular motions until fully absorbed.
How often should I use it?
For best results, use 3–5 times per week as part of your morning or evening routine. Consistent use over 2–4 weeks delivers the most visible improvement in skin firmness, hydration, and fine lines.
When will I see results?
Most customers notice an immediate plumping and hydrating effect from the very first use. Deeper results — improved skin elasticity, reduced fine lines, and a visible glow — build progressively over 2–4 weeks of consistent use.
What are the key ingredients?
Collagen Film:
- Hydrolyzed Collagen 99.86% (fish skin & bone)
- Hyaluronic Acid 0.14%
- Lavender Oil
- Grape Seed Oil
Collagen Ampoule Mist:
- Collagen
- Hyaluronic Acid
- Hexapeptide-2
- Vitamin E
- Centella Asiatica Extract
- Hydrolyzed Yeast
Free from: parabens, sulfates, artificial fragrances. Cruelty-free.
Is it suitable for sensitive skin?
Yes. The formula is dermatologist-tested, fragrance-free (aside from a light natural lavender note), and designed to soothe and calm sensitive or reactive skin. It is suitable for all skin types including dry, mature, and sensitive skin.
Is it safe while pregnant or breastfeeding?
We recommend consulting your doctor or dermatologist before starting any new skincare treatment during pregnancy or breastfeeding.
How old do I have to be to use Glowella?
We recommend Glowella products for ages 18 and above.
Can I use it around my eyes?
Yes. The Eye & Smile Line Film is specifically designed for the delicate eye and smile line area. Avoid direct contact with the eyes themselves.
How long does one kit last?
This depends on the number of patches per box and your usage frequency. We recommend checking the product page for the exact patch count and estimated duration per kit.
Do you ship internationally?
We currently ship to the United States only. Free shipping on all orders.
How long will my order take to arrive?
- United States: 6–10 business days
Every order comes with full tracking so you can follow your package every step of the way.
Can I track my order?
Yes. You will receive a tracking link by email as soon as your order ships.
What is your return policy?
We offer a 30-Day Glow Guarantee. If you are not completely satisfied with your purchase within 30 days of receiving your order, contact us and we will make it right. Please note that for hygiene reasons, opened skincare products cannot be physically returned — refunds are processed on a case-by-case basis.
How do I contact you?
📧 contact@glowella.co — We reply within 24 hours on weekdays.